Contact Us

Contact Us

Need help with a product or an existing order? The Tarvessa customer support team can assist with questions about women’s earrings, rings, jewelry, and accessories, order updates, shipping information, returns, refunds, payments, privacy-related requests, and other service concerns.

Contact Tarvessa

Tarvessa is owned and operated by Hunan Haofang Jingxuan Information Technology Co., Ltd.

Hunan Haofang Jingxuan Information Technology Co., Ltd. is the seller of record for purchases made through tarvessa.com and is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the website.

Brand Name: Tarvessa
Website: tarvessa.com
Legal Company Name: Hunan Haofang Jingxuan Information Technology Co., Ltd.
Registered Address: Room 510, Buildings D & E, Zhongying Plaza, No. 368, Section 1, Xiaoxiang South Road, Yanghu Subdistrict, Yuelushan University Science and Technology City, Changsha, Hunan Province, China.
Customer Support Email: service@tarvessa.com
Customer Support Days: Monday–Friday

We aim to respond to customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or privacy-related matters may require additional review time.

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This helps our team locate your order and assist you more efficiently.

If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label where relevant. This will help us review the issue and provide an appropriate resolution.

Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions and return address for your order.