Return Policy
Return Window
Customers may request a return within 30 days after confirmed delivery of the order. Before returning any item, customers must contact us so that we can review the request, determine eligibility, and provide the appropriate return instructions.
Return Eligibility
Unless an item was received defective, damaged, incorrect, or otherwise eligible under applicable law, returned merchandise must be unused, unworn, unwashed, unaltered, and in its original condition.
All included parts, accessories, product documentation, and original packaging must be returned with the item. Proof of purchase is required for all return requests.
Non-Returnable Items
Certain items may be excluded from return for health, safety, personalization, hygiene, or product-integrity reasons.
Non-returnable items may include, without limitation, personalized or customized jewelry, earrings or other hygiene-sensitive items that have been worn or used, gift cards, items marked as final sale, and products expressly identified as non-returnable.
Any applicable exclusions will be stated on the product page or communicated before a return request is approved.
Damaged, Defective, Incorrect, or Incomplete Orders
Customers should inspect their order promptly after delivery. If an item is damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
To help us review the matter, please include your order number and clear photos of the product, packaging, and shipping label. We will review the submitted information and, where the claim is validated, provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Return Shipping
Customers are generally responsible for return shipping costs for preference-based returns, including returns due to change of mind, incorrect selection, or other reasons not caused by an error on our part.
If Tarvessa confirms that an item was defective, damaged, or sent incorrectly, we will provide an appropriate remedy and return or resolution instructions at no additional cost to the customer.
Original shipping charges are not refundable unless required by applicable law or expressly stated otherwise.
Return Address
Please do not send returns to our business registration address.
Once your return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Refunds
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Additional time may be required for the payment provider, card issuer, or financial institution to process and post the refund.
Where permitted and clearly applicable, we may deduct amounts for missing parts, excessive use, damage, alteration, or loss in value of the returned item.
Exchanges
Exchange availability depends on current product availability and inventory levels.
In some cases, the fastest option may be to return an eligible item and place a new order after the return request has been approved.
Order Cancellations
Cancellation requests must be submitted as promptly as possible after an order is placed.
We cannot guarantee that an order can be canceled once order processing, fulfillment, shipment preparation, or dispatch has begun.
Contact Us
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us at service@tarvessa.com.